Name matching
Payments from an unrelated person or business can be rejected or held for review because the source cannot be matched to the verified user.
Payments
Deposit and withdrawal methods
Use a verified payment method in your own name. Availability depends on the account provider, payment checks and whether the method supports returns.
Ask which Australian payment methods are available for your account before sending funds.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Withdrawal methods
Where possible, funds are returned to the verified method used for the deposit. The account name and payment destination must match the verified user.
| Payment method | Type | Fee | Processing time |
|---|---|---|---|
| Bank transfer | Australian bank account | Free | 1-3 business days |
| Visa | Debit or credit card return | Free | 1-5 business days |
| Mastercard | Debit or credit card return | Free | 1-5 business days |
| Digital wallet | Eligible verified wallet | Free | Within 24 hours |
Processing times begin after approval, not necessarily when the request is submitted. A bank or card issuer can add its own settlement time after release.
Deposit methods
Australian-dollar deposits reduce the need for a platform-side conversion, though your provider may still apply charges or limits. Review the displayed destination and reference before authorising a transfer.
| Payment method | Type | Fee | Processing time |
|---|---|---|---|
| Bank transfer | Australian bank account | Free | 1-3 business days |
| Visa | Debit or credit card | Free | Instant |
| Mastercard | Debit or credit card | Free | Instant |
| Apple Pay | Mobile wallet | Free | Instant |
| Google Pay | Mobile wallet | Free | Instant |
Payment safeguards
Identity checks
A new destination, unusual amount or changed profile information can trigger additional verification before funds are released.
Traceable records
Keep bank receipts, transaction references and confirmation messages. They help support locate a payment without exposing passwords or security codes.
If a deposit is missing
Confirm that the destination, reference and amount match the instructions shown at the time of payment. Then provide support with the date, amount, method and transaction reference, but redact full card numbers and authentication codes.
If a withdrawal is delayed
Check for a request for updated documents or payment details. Reviews can be required by AML/CTF, fraud prevention or payment-provider rules. Support should explain the outstanding requirement without requesting credentials.
Charges and limits
Corvenhall Trust lists supported deposits and withdrawals as free. Your bank, card issuer, wallet, network or executing provider may apply separate fees or minimum and maximum amounts. Those charges should be displayed before confirmation where known.
Read the Withdrawal Policy for request changes, refusal reasons and user responsibilities.