Frequently asked questions

Use the registration form and provide accurate contact details. A personal manager will explain eligibility, verification and provider documents before any funding decision.

You need to be an eligible adult, complete required identity checks, protect the account and understand the relevant risks and costs. A current Australian identity document and address evidence may be requested securely.

No professional experience is required to explore the tools. You are still responsible for understanding settings and deciding whether any exposure is appropriate.

The website is designed for current mobile browsers. Secure the device with a screen lock and avoid public or shared devices for account access.

The Basic level begins from A$250. This is trading capital, not a subscription fee, and it should only be used if a complete loss would not affect essential finances.

The Fees and Pricing page summarises core charges, while the executing provider and transaction confirmation contain the binding current amount. Review spread, conversion and third-party costs as well as commission.

No. Prices, liquidity, data and model behaviour are uncertain, so a user can lose some or all capital. Calculator figures and customer experiences are not forecasts.

It processes selected price, volume, volatility and historical inputs and presents patterns or changes in a structured form. It cannot know every event or determine what is personally suitable.

Available monitoring, alert and risk settings can be reviewed and adjusted. Change one input deliberately and observe the effect instead of reacting to every short-term movement.

Monitoring is designed to operate continuously for supported markets, subject to maintenance and provider availability. Continuous operation is not a promise of uninterrupted service.

The available tools and permissions depend on the account and provider. Use only functions you understand and grant the minimum external permissions required.

Yes. Market movement, liquidity, provider failure, security incidents and model error can all cause loss. Risk controls reduce selected exposures but cannot remove uncertainty.

Volatility describes the size and frequency of price changes. High volatility can widen spread and increase slippage as well as create larger gains or losses.

Not necessarily. A stop is generally a trigger, and the actual fill can be worse during a gap or fast market. Check the provider order rules.

Controls include multi-factor authentication, encrypted connections, session management, alerts and activity history. Your device, email and response to suspicious messages remain important.

The responsible executing or custody provider should identify where and under what legal terms funds or assets are held. Do not assume they are held by the website itself.

Contact support through the official domain. Recovery requires identity checks and can temporarily restrict sensitive functions.

No. Do not disclose a password, one-time code, private key or recovery phrase to anyone.

Supported methods can include bank transfer, Visa, Mastercard, Apple Pay and Google Pay, subject to provider availability and verification. Use a method in your own name.

Australian bank transfers generally take one to three business days after approval, while card returns can take one to five business days. Additional checks or bank processing can extend that time.

A new destination, mismatched name, expired document, unusual activity or legal requirement can trigger review. Support will explain outstanding information where permitted.

Email [email protected] during the published Australian support hours. For urgent security issues, state that clearly and also contact your bank where funds may be at risk.

Support can explain tools and show where settings are located. It should not pressure you to increase exposure or represent a general setting as personal advice.

Email support with the subject “Complaint”, explain the issue and desired outcome, and keep the reference. External AFCA review may be available through the responsible member firm.

Read Getting Started, Security, Risk Disclosure, Fees and Pricing, and the Withdrawal Policy. Together they explain the workflow, controls, costs and principal risks.

The Digital Asset Basics page explains transactions, price formation, volatility and risk management in plain English.

The Licensing and Regulation page explains the roles of ASIC, AUSTRAC and AFCA and why the actual provider entity matters.